Contact Information

Last updated: July 2026

We're always happy to help.

If you have any questions about your order, shipping, returns, or our products, please don't hesitate to contact us.

Customer Support

Aura-Lux

📧 Email: themir.outdoor@gmail.com

Support Hours

Monday – Friday

9:00 AM – 6:00 PM (CET)

We aim to respond to all emails within 24 business hours.

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Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your order number (if applicable)
• The email address used for your purchase
• A brief description of your inquiry

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Returns & Refunds

For all return or refund requests, please contact us first before sending any item back.

Our support team will provide you with the appropriate return instructions.

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Our Commitment

At Aura-Lux, customer satisfaction is our priority. We strive to provide fast, friendly, and reliable support for every customer.

Thank you for choosing Aura-Lux. We appreciate your trust and look forward to assisting you.