Refund policy

Refund Policy

At Aura-Lux, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Be in a resalable condition.
  • Be accompanied by your order number or proof of purchase.

To request a return, please contact us at:

📧 Email: themir.outdoor@gmail.com

Return Address

Aura-Lux
Spain

Once your return request has been approved, we will provide you with the return instructions and shipping details. Returns sent without prior authorization may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. We will review the issue promptly and provide an appropriate solution.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Special order items
  • Hygiene and personal care products
  • Gift cards
  • Clearance or final sale items

If you have any questions regarding a specific product, please contact us before placing your order.

Exchanges

The quickest way to exchange an item is to return the original product and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving the goods, without providing a reason.

Returned items must be:

  • Unused
  • In their original packaging
  • In resalable condition

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If you have not received your refund within 15 business days after approval, please contact us at:

📧 Email: themir.outdoor@gmail.com