Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with Aura-Lux.

We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Estimated Delivery Times

Estimated delivery times are:

  • Spain: 4–8 business days
  • Europe: 5–10 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, holidays, or other factors beyond our control.

Shipping Costs

We are pleased to offer Free Shipping on all orders.

There are no additional shipping charges at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

Delays

Although we work hard to ensure timely delivery, unexpected delays may occasionally occur due to:

  • Carrier delays
  • Customs inspections
  • Severe weather conditions
  • Peak holiday seasons
  • Other unforeseen circumstances

Aura-Lux is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

Aura-Lux cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and help find the best possible solution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Aura-Lux

Email: themir.outdoor@gmail.com

Our customer support team aims to respond within 24 business hours.